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Latest News
Thu, 17 January 2008
Hot Keyboard 3.2 Portable is available!

Sun, 30 December 2007
Hot Keyboard 3.2 released!

Thu, 01 November 2007
Hot Keyboard forum is available!

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Frequently Asked Questions

Q: I'm a registered user of Hot Keyboard, how to upgrade?
A: Please, go to our download page for more information about upgrades and their cost.
Q: I have lost my Hot Keyboard Pro registration key. Now the program tells that is is expired. How can I get my registration key back?
A: Please, use our on-line form to retrieve your registration key in minutes.
Q: I have problems with some hot keys, I assign a hot key to the macro but it doesn't work.
A: Try to switch 'Distinguish between arrows and numpad' option to the opposite state.
Q: Some of the macros I have created aren't working on a regular basis. What should happen?
A: It seems you assigned macros to numpad keys. Check numlock status for such hot keys.
Q: I just downloaded Hot Keyboard Pro 3.2 and when I tried to install it it said it was missing WS2_32.DLL. Is there a way to get this file?
A: This problem appears because there is WinSocks 1 installed on Windows 95. Microsoft highly recommends to upgrade to WinSocks 2. You can do this for free at upgrade page. This will make Hot Keyboard working properly.
Q: Can I use Hot Keyboard Pro on a network, so all users get the same results for key presses?
A: Yes! With Hot Keyboard Pro Server you can share macros over a network (even the Internet). See the Network Support page for details.
Q: How can I hide the Hot Keyboard Pro icon in the tray?
A: Run Hot Keyboard Pro with the "-notray" parameter in the command line, for example "hotkeyb.exe -notray"
Q: Is there Spanish, Italian, etc version of Hot Keyboard Pro
A: Hot Keyboard has been already translated into many languages. Please, go to this page for more information.
Q: When Hot Keyboard Pro is working in the background and I type in my text editor "abcd" I get "cd".
A: Check your "Auto Replace" macros and see if "abcd" is on the list to be automatically replaced by something else.
Q: Can I run several macros by clicking one hot key?
A: Yes, upgrade your Hot-Keyboard up to the latest version (at least you must have Hot Keyboard 2.1). Beginning with this version all macros in a menu can be executed in series.
Q: Does Hot Keyboard Pro support a "send email" action type?
A: Yes. Create the "Open a file" macro and specify "mailto:" and the recipient's e-mail address.
Q: Can I use "Launch Web Browser" for FTP or Telnet?
A: It is possible to use the "Launch Web Browser" macro to open FTP, Telnet and other connections. When you create a macro, specify a standard URLs like "ftp://ftp.mycompany.com" or "telnet://mycompany.com" in the "URL to browse" text field of the Edit Macro dialog box.
Q: When Setup Wizard is re-run, will it delete all my previously created macros?
A: No. All your macros will still be accessible. The Setup Wizard will simply add more macros to your existing macro tree.
Q: What is Hot Keyboard Pro's upgrade policy?
A: Some Hot Keyboard upgrades are free, but some aren't. This depends on which version you have and which version you would like to upgrade to. Please, go to our download page for more information.
Q: Is it possible to make variable substitutions in text macros?
A: Yes, Hot Keyboard supports special macro type - 'Variable' which defines a variable that can be used in the other macros later.
Q: It seems I can't get HK to remember more than 40 shortcuts/commands
A: There's a macro number limitation in the trial edition. The registered version has no limits. Please contact us if you believe you have a commercial version with limits.
Q: Can a key be deactivated on my keyboard?
A: Yes. Just create a macro with "<< None >>" action type and assign this macro to the key you want to disable.
Q: Sometimes the autoreplace macro does not work properly.
A: It is possible but it happens very rarely. The reason of Hot-Keyboard macro malfunction almost always arises because of full load of the processor at that time when you execute a macro. This is because Hot-Keyboard works like an ordinary application and do not builds itself into the Windows kernel (for security and system stability reasons).
Q: Can the "Sleep" key be used as a hotkey?
A: No, the "Wake", "Sleep" and "Power" keys cannot be choosen as hotkey or a part of a key combination for any macro.
Q: I have uninstalled Hot Keyboard, but it still loads at startup. What is wrong?
A: It is most likely that you had performed uninstall while Hot Keyboard was running, so the uninstaller could not delete some files. The best way to remove Hot Keyboard in this case is to install it back, quit from Hot Keyboard and uninstall it again.
Q: I have uninstalled Hot Keyboard, but I still see the "Assign Hot Key" Internet Explorer context menu item. How can I remove it?
A: If Hot Keyboard was installed by one user and later removed by another, the Internet Explorer context menu item remains for the first user. It this case it can be removed manually: open the Windows Registry Editor (Click the "Start" button, select "Run...", type in "regedit.exe" and press "Enter") and delete the following registry key: "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Assign &hot key". The menu item disappears when you restart Internet Explorer.
Q: I have a keyboard with extended keys, but Hot Keyboard does not recognize any (or some) of them. What can I do?
A: First of all, please make sure that you do not have any keyboard-specific program installed and you do not install the software that is shipped with your keyboard (such a software can intercept keystrokes, so Hot Keyboard will not catch them). Then, if your keyboard can be plugged into the "PS/2" port but is plugged into the "USB" port, try to connect it via PS/2. At last, you may need to configure your keyboard with Hot Keyboard Layout Tool.
Q: Where are the Hot Keyboard macros stored? I want to backup them and/or do anything else with them?
A: Please, first of all check if Hot Keyboard export, import, backup and restore features are the solution for you. The default location where Hot Keyboard used to store its macros is the Windows Registry. You can find them under the following registry key: "HKEY_CURRENT_USER\SOFTWARE\TB Labs\Hot Keyboard\<version>\Macro data" where <version> is your Hot Keyboard version number (e.g. "2.7"). But if your macro data is large than 10 Kbytes or you have Hot Keyboard 3.0 or later (beginning with the 3.0 version Hot Keyboard always stores its macros in the files instead of registry), Hot Keyboard stores it in the file to not trash the registry. In this case, you can find your macro data in the following file: "C:\Documents and Settings\<User>\Application Data\Hot Keyboard\hotkeyb_2_7.data" where <user> is your Windows user name (also, an assumption that you had installed Windows on the disk "C:" and you are running Hot Keyboard Pro 2.7 is made, otherwise change the corresponding parts of the file name).

If you have an additional question, please send a message to our support team who will answer you as soon as possible.



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